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Terms

And Conditions

Services

The Service enables you to make purchases in USA, UK, UAE, INDIA, CHINA, AND TURKEY using a personalized physical address in the respective country. On delivery of the purchased item to your respective Location, ShipZbox will process the Shipment and arrange for delivery of the item to the address stated in the registration form (“Delivery Address”). Shipments cannot be delivered to Post Office or box address.

Accounts

  • In order to procure some of the Services and facilities on this Site you will need to create an Account, which will contain certain personal details. By continuing to use this Site you represent and warrant that:

  • All information you submit is accurate and truthful.

  • You will keep this information accurate and up-to-date.

  • Your creation of an Account is further affirmation of your representation and warranty.

  • It is recommended that you do not share your Account details, particularly your username and password.

  • ShipZbox accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your Internet browser.

  • If you have reason to believe that your Account details have been obtained by another without consent, you should contact shipZbox immediately to suspend your Account and cancel any unauthorized orders or payments that may be pending.

    • Receipt and Delivery

  • The Service includes the receipt of your packages at shipZbox Location and transporting such packages to your Delivery Address. You are solely responsible for providing to and confirming with the sender the correct shipZbox Location, including your personal shipping address provided by shipZbox and you understand that any incorrect information may result in non-delivery or delayed delivery of items, or incurring additional fees. Any Shipment that is unable to be delivered to you (for reasons including, without limitations, your failure to pay, take delivery, give proper instructions, including failure to clearly address the package, your failure to confirm your Shipment is acceptable for entry into the country, failure to use correct shipZbox Location, failure to update your Delivery Address, or you are unable to be contacted after reasonable attempts to do so) will be deemed an Uncollected Good or Unclaimed Good and shipZbox reserves the right to deal with that Shipment in any lawful manner it considers appropriate.

  • The packaging of your Shipment for transportation is solely the shipper’s responsibility. ShipZbox accepts no responsibility for loss or damage to the Goods caused by inadequate or inappropriate packaging.

  • ShipZbox has no obligation to repackage any Shipment for any reason. In the event shipZbox repackages your Shipment, shipZbox will charge you for such repackaging services.

  • Also, you’re solely responsible of making sure that the merchant can deliver to a mailbox address

  • ShipZbox reserves the right to ship your package as soon as it reaches shipZbox location without your confirmation.

    • Service Restriction

    ShipZbox reserves the right to abandon carriage of any Shipment at any time after acceptance when such Shipment could possibly cause damage or delay to other Shipments, equipment or personnel, or when any such carriage is prohibited by law or is in violation of any of these Terms and Conditions.

    Shipping Fees

    You agree to pay all applicable Shipping Fees and other charges including custom duties, clearance fees, if applicable, and Import VAT for any Shipment that has been ordered on your Account when requested to do so by shipZbox and regardless of the person who placed the order. The aforesaid shall apply to all shipZbox accounts including individuals’ and entities’ accounts. In case of refusing to pay the applicable shipping/customs fees when we deliver your package to your address, shipZbox reserves the right to deal with that Shipment in any lawful manner it considers appropriate.

    Shipping fees are calculated based on the weight of the package. We charge you 50 EGP per 100 grams, including international shipping fees, customs duties AND packaging weight + 30 EGP per successful package delivery

    Clearance

  • Without liability to shipZbox, the Egyptian authorities reserves the right to open and inspect all items during customs clearance process to determine the nature of the goods and they reserve the right to either accept, hold, or even refuse the shipment.

  • Customs and value-added tax are paid according to the customs clause applied according to the type of item, and this does not include the costs of special approvals, presentation to authorities and goods with exceptional customs or tax clauses

  • Some categories such as (cosmetics, makeup, mobile phones, tablets, supplements, Bluetooth devices and wireless) may face delay during customs clearance which may exceed the regular clearance period.

    • We will not carry

    You understand and agree that we will not carry, and you must not try to ship any prohibited items.

    Purpose of the Account

  • You acknowledge and agree that your Account is provided by shipZbox solely for the purposes of providing the Services as set out under these Terms and Conditions and that the shipZbox Location provided for each Account is a delivery address only and cannot be used for any other purposes. You will not represent that any shipZbox Location address provided under your Account is your residence address or place of business for any purpose whatsoever. You undertake not to use the Account and/or the details of the Account for any other purpose including, but without limitation, using the shipZbox addresses and details of the Account as a billing address, personal mail delivery address, residential address, or as your personal contact details including without limitations on your website or business card. Any breach of this clause may lead to automatic deactivation of your Account at shipZbox sole discretion, along with notification to the police and/or appropriate government authority.

  • ShipZbox is powered by Edfa3ly LLC

    • Indemnification and Warranty

    ShipZbox will be responsible for your Shipment only while it is within our custody or control, subject to the limitations of liability set out herein. ShipZbox will be responsible for the loss/damage caused during the shipping process, and you will be indemnified according to our insurance policy.

    Privacy

    Use of the Site is also governed by our Privacy Policy, which is incorporated into these terms and conditions by this reference. The Site places cookies onto your computer or device. By accepting these terms and conditions, you are giving consent to shipZbox to place cookies on your computer or device. Please read the information contained in the Privacy Policy prior to acceptance. /n If you wish to opt-out of our placing cookies onto your computer or device, please adjust your Internet browser’s settings to restrict cookies as detailed in your Internet browser’s help menu. You may also wish to delete cookies, which have already been placed. For instructions on how to do this, please consult your Internet browser’s help menu.

    Changes to the Service and these Terms and Conditions

    ShipZbox keeps the right to change, amend, cancel or make exceptions to the terms and conditions listed here. Please check this terms and conditions page from time to time. As long as a user has a membership and/or he/she continues to use shipZbox services means that the user accepts and is subject to these terms and conditions. /n To the maximum extent permitted by law, shipZbox accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Site or any information contained therein. Users should be aware that they use the Site and its Content at their own risk. /n Nothing in these Terms and Conditions excludes or restricts shipZbox’s liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Site.

    Limitation of Liability

    To the maximum extent permitted by law, shipZbox accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Site or any information contained therein. Users should be aware that they use the Site and its Content at their own risk.Nothing in these Terms and Conditions excludes or restricts shipZbox’s liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Site.

    Previous Terms and Conditions

    In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

    Third Party Rights

    Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and shipZbox.

    Communications

    ShipZbox may from time to time send you information about our products and/or services. If you do not wish to receive such information, please click the “Unsubscribe” link in any email that you receive from us.

    Termination

  • You agree that shipZbox may terminate these Terms and Conditions for good cause at any time and without notice. Good cause shall include, but is not limited to:

  • You acknowledge that, for the purpose of determining good cause for termination of these Terms and Conditions as provided herein, the actions of any person authorized by you to use your Account or the Service will be attributed to you. ShipZbox reserves the right to immediately terminate the Service upon suspicion of any of the activities stated above, and shall not be liable to compensate you for such termination.

  • A. Your use of the Account for illegal, obscene, or fraudulent purposes or for any purpose prohibited by shipZbox or other regulations.

  • B. Your violation of any provision of these Terms and Conditions or any provision of any related operating rules and policies.

    • Important information related to Customs Procedures:

    • Only 3 mobile phones are allowed per person per year and each phone must be in a sperate shipment.
    • Only 1 food supplement pack containing 90 capsules is allowed per person or what is equivalent to 3 months consumption or one 2 kg. pack and it will be subject to pharmaceutical approval to guarantee that it meets the medical specifications.
    • When a shipment contains pharmaceutical products such as food supplements or cosmetics, even if different items, that exceed 2 kg, it will be presented for inspection by the unified logistics service, because the shipment has exceeded the limit for personal use, and it may not be released completely, and this is subject to the governmental authorities’ decision.
    • Any food supplement, powder in form, regardless of its weight, will be subject to approval from the food safety authority through the unified logistics service.
    • The customs authorities can anytime subject any product for inspection through the unified logistics service.
    • The ID or Passport must be valid during shipping and till the shipment arrives.
    • The account name must be identical to the ID/Passport name.
    • We perform all the customs clearance and delivery service on your behalf. In case you request to perform the customs clearance process yourself, we will no longer be responsible, and it will become your personal responsibility.
    • In case you decide to discard part of your shipment, it will be confiscated by the customs authorities, and it cannot be reclaimed after that.
    • Some products need to present to "General Security", which requires the customer to personally attend to finish the procedures, upon the request of the authority.
    • Precious products such as "gold, silver and precious stones" require the presence of the customer to complete the procedures himself, according to the instructions of the Egyptian customs.

    *The unified logistics service is a customs service subject to the Egyptian Customs Authority, which fulfills all regulatory requirements related to the release of goods.