<div>Yes, you can. You can ship or shop online from any store you want as long as the store is delivering to one of your shipZbox shipping locations.</div>

Can I ship from any store anywhere I want?

<div>You will only pay 30 LE delivery fees per package.<br>Also, some categories require longer processes and more complicated regulations to fulfill their customs with extra clearance fees.</div>

Will I pay any extra fees except for the shipping cost?

<div>Use your personal shipZbox address as the "Ship to" address at the website you shop from. Know more <a href="https://shipzbox.com/en/address-book">here</a>.</div>

Where will I add my shipZbox shipping address?

<div>You will pay the shipping cost upon delivery.</div>

When will I pay the shipping cost?

<div>No, you will get a list of addresses, per country, once you complete your registration process which you will use each time you order.</div>

Do I get a new address every time I order something from the same country?

<div>Item exchanges and returns are between you and the retailer and shipZbox does not take any responsibility for these transactions. However, we can assist you to return the items you have purchased. You can contact us at wecare@shipZbox.com</div>

Can I return the package I purchased?

<div>You will receive your package within 10 business days for its arrival date to your shipZbox shipping address.</div>

How long does the package take?

<div>Once you receive an SMS from our side stating that your package has been arrived to our warehouse, you will be able to see the status of your package at <a href="https://shipzbox.com/en/my-packages">My Packages</a>.</div>

How do I track my package?

<div>Yes, shipping price mentioned includes customs duties and taxes.</div>

Are duties and taxes included in my shipping price?

How it works section

<div>Please visit <a href="https://shipzbox.com/en/how-it-works">How It Works</a> page.</div>

How it works?

Yes, sign up for free and you will get your unique list of addresses.

Is it free to register with shipZbox?

Completing the verification steps is mandatory to complete your registration process and get your list of addresses.

Why do I need to verify my account?

Uploading your Id is mandatory step for completing your verification and to use our service. The uploaded documents are secured in the system with limited view access to the specialized team only. Rest assure your documents will only be used to finalize the customs clearance for your packages.

Why do I need to upload my ID?

No, you will get a list of addresses, per country, once you complete your registration process which you will use each time you order.

Get Started

You will pay the shipping cost upon delivery.

What forms of payment do you accept?

Payment Related

<div>Shipping fees are calculated based on the weight of the package. We charge you 50 EGP per 100 grams, including <strong>international shipping fees,</strong> <strong>customs duties</strong> AND<strong> packaging weight </strong>+ 30 EGP per<strong> successful package delivery</strong></div>

How is the price determined for my package?

Yes, shipping price mentioned includes customs duties and taxes.

Odd packages shipping cost will be calculated dimensionally.

Do you charge me on actual weight or dimensionally?

<div>Add-ons are optional precautions fulfilled by a dedicated team to perform the following actions:&nbsp;<br><br></div><ol><li>Power testing "Recommended for all types of electronics": To make sure the power circuit is working fine.</li><li>Extra protection for your valuables " Recommended for fragile belongings": Either you choose a double-walled box or bubble wrap our team is capable of providing your package with protection before taking off from the shipping country to your doorstep.</li><li>Insurance "Recommended for all types of packages": Insurance is your plan B consider insurance and grant 100% money back of the insurance amount you decide.</li></ol>

What are the Add-ons?

<div>You will be able to select your package add-ons once your package reaches your shipZbox shipping address.<br><br></div>

When can I select my package Add-ons?

<div>Estimate the amount you want to pay for specific items in your package or for all the items and pay the equivalent insurance fee. Example: Estimating 7500LE Insurance. The first 1500 LE is fee free. The Insurance Fee will be for each 1500LE only 45LE which will be = (45 x 4)= 180LE. In case any unfortunate incident happened to your package ShipZbox will pay the full amount of Insurance estimated by you.</div>

How is Insurance Calculated?

Package Related

You will receive your package within 10 business days for its arrival date to your shipZbox shipping address.

<div>You will receive an email once your package reaches your shipZbox shipping address. Also, you will be able to check your package photos at <a href="https://shipzbox.com/en/my-packages">My Packages</a> page.</div>

How will I know that my package has reached my shipZbox shipping address?

Item exchanges and returns are between you and the retailer and shipZbox does not take any responsibility for these transactions. However, we can assist you to return the items you have purchased. You can contact us at wecare@shipZbox.com

Package Tracking

<div>Yes, there are some products we can’t ship according to shipping companies/ customs regulations. Check it <a href="https://shipzbox.com/en/prohibited-items">here</a></div>

Are there any products that shipZbox can’t ship?

<div>We do not deliver mail/letter. This includes any application letter or letter containing activation code.<br><br></div>

Can I use my address to deliver mail/letter?

<div>We encourage you to use shipZbox <a href="https://shipzbox.com/?calculator=on">Cost Calculator</a>, which you can use to estimate the shipping cost, before you order the item from the Merchant. Note that the total cost that will be displayed in advance of your purchase is only an estimate, not a guarantee.</div><div><br></div>

How can I calculate my shipping charges in advance?

<div>ShipZbox service is designed for international shipments only.<br><br></div>

Do you ship locally?

Yes, you can. You can ship or shop online from any store you want as long as the store is delivering to one of your shipZbox shipping locations.

Shipping Related

<div>Our customer support team is happy to answer all of your inquiries, Feel free to contact us on the following channels:&nbsp;</div><ul><li>wecare@shipZbox.com&nbsp;</li><li>m.me/shipZbox</li></ul>

What If I needed more help?

Service Related

<div>All the Items can be Covered by ShipZbox insurance as long as it's not Mentioned in this <a href="https://shipzbox.com/en/prohibited-items">List</a>.</div>

What are the Items I need to add Insurance to it?

<ol><li>The Insurance covers If the Items was lost in the shipping journey.&nbsp;</li><li>If the item was broken/ destroyed in the shipping process.&nbsp;</li><li>If the user included the add-on power test and the item passed the test, but the item received not working due to power related damages.</li></ol>

What are the cases the Insurance covers?

<div>ShipZbox insurance doesn’t cover any cases that are not caused during the shipping process, including without limitation:&nbsp;</div><ul><li>Items rejected/held during customs declaration.&nbsp;</li><li>Loss or damage to the items caused from the seller side.</li></ul>

What are the Cases Insurance doesn’t cover?

<div>Make Sure the item you are shipping isn't listed <a href="https://shipzbox.com/en/prohibited-items">here</a>.</div>

How to avoid it?

<div>You can buy your insurance policy with the amount you want, even if it’s not the actual amount you paid for your item. *This is only applicable on items higher than 1500LE.</div>

Is there a Maximum Limit of Insurance?

<div>Items with 1500LE or less have free insurance from shipZbox. 1500LE + is the minimum amount for the add-on insurance service.</div>

Is there a Minimum amount for Insurance?

<div>Within 24 hours of your Insured Package delivery, Contact our team on wecare@shipzbox.com attach pictures "if broken/damaged" or video "in case of power failed and there's a registered power test on this item" please send a video of the process. our team will process your Claim Request. Mention in the email subject the following Format: Package #(Package Tracking number) Insurance Claim. In case you’re clamming a 1500LE or less item, you should attach a screenshot/photocopy of the Invoice showing the seller name, date of purchase, price of the item, without shipping fees, and your name.</div>

How to claim Insurance Money?

You\'ll be requested to send a bank account under your name and the amount will be deposited to your account after verifying your claim.

What is the insurance claim refund method?

Insurance Policy

<div>Yes, some categories require longer processes and more complicated regulations to fulfill their customs with extra clearance fees.</div>

Will I pay extra fees for clearance?

<ul><li>Mobile / Tablet (2,200 LE)</li><li>Game Consoles (1,200 LE)</li><li>Electronics (1,200 LE)</li><li>Bluetooth/Wireless/Network/Electronic board (400 LE)</li><li>Makeup / Cosmetics (350 LE)</li><li>Supplement / Agricultural / Medical equipment (250 LE)</li></ul>

Frequently

Asked Questions